Kopp addresses the provider’s self-pay balances early in the revenue cycle with the goal of increasing and accelerating its cash flow.
Kopp staff handle all of the inbound and outbound phone calls from patients and their representatives with respect and dignity. In addition, Kopp implements the provider’s collection and financial assistance policies, establishes and maintains payment plans, performs reconciliation services and identifies third-party liability.
Kopp uses its own proprietary workflow system to manage this, and we connect securely to your patient accounting system so we can document our efforts in your system. Kopp will also use the same sophisticated analytic tools and reporting to educate the hospital’s management team and staff on front end performance improvement opportunities.